Privacy Policy

Last Updated: 20th October, 2025

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, and related services (collectively, the "Platform"). By accessing or using the Platform, you agree to the practices described in this Policy.

1. Information We Collect

1.1 Personal Information

We collect personal details you provide during account creation, booking, or communication with us, including:

• Full name
• Email address
• Phone number
• Home or installation address
• Identification information provided for verification
• Details about your building or installation site
• Payment and financing information
• Referral information

1.2 Usage & Device Information

We automatically collect technical and usage data including:

• IP address
• Browser type and version
• Device information
• Pages visited and actions taken within the Platform
• Date and time of access

1.3 Transaction Information

We collect information related to your activities on the Platform, such as:

• Order details
• Installation schedules
• Payment history
• Subscription to promos or financing options

2. How We Use Your Information

We process your information to:

• Create and manage your account
• Process and confirm bookings, orders, and installation schedules
• Communicate updates regarding orders, installations, or financing
• Display promo offers and eligibility
• Verify user identity and prevent fraudulent activity
• Improve the Platform's performance and user experience
• Provide customer support
• Manage referrals and rewards
• Comply with legal and regulatory requirements

3. How We Share Your Information

We may share your data with:

3.1 Authorized Third Parties

• Installation partners and technicians
• Financing partners
• Payment processors
• Customer support tools
• Analytics and security service providers

3.2 Legal or Compliance Purposes

We may disclose information if required by law, court order, or to protect our rights, safety, or the security of the Platform.

We do not sell user data.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Analyze user behavior
• Personalize promotional messages

You may control cookies through your browser settings, but disabling them may limit some features.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or misuse. While we take reasonable steps to secure your data, no digital platform is 100% secure.

6. Your Data Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Request deletion of your data
• Withdraw consent for marketing or promotional messages
• Request a copy of your data

To exercise these rights, contact us at info@rhizomerenewables.com.

7. Retention of Information

We retain your personal information for as long as your account is active or as needed to:

• Fulfill orders and services
• Resolve disputes
• Meet legal and regulatory obligations

8. Third-Party Links

The Platform may contain links to external websites or services. We are not responsible for their privacy practices or content.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated "Last Updated" date. Continued use of the Platform after changes means you accept the revised Policy.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact us at: